David Oriental Rugs
Frequently Asked Questions

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How long will it take before my rug arrives?
Rugs usually arrive within one to two weeks.
 
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How are your rugs shipped?
Our rugs are shipped either by UPS ground service or FedEx ground service.
 
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What do you charge for shipping?
Shipping to the continental USA is not free. It depens on the weight and size of the rug.
 
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Do you ship to Hawaii?
Yes. We do ship to Hawaii. For price information, please don't hesitate to call us.
 
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Do you ship internationally?
Yes.
 
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What if I don't like my rug?
You may return your rug for any reason within 4-6 days with approval.
 
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How do I arrange for a return?
Before you can return your rug you will need to get a return authorization number. Please call us at 713-266-7772 or e-mail us at info@davidorientalrugs.com to arrange for a return.
 
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Who pays for the shipping back?
All return shipment costs are the responsibility of the customer.
 
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Should I insure my rug for the shipping back?
YES!
 
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What types of payment plans do you accept?
We accept all major credit cards including Visa, MasterCard, Discover and American Express. You may also pay by money order. We also accept checks.
 
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Can I safely transmit my credit card information over your site?
Yes.
 
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How can I contact David Oriental Rugs?
You may contact us via the following:
Phone: 713-266-7772
Email: info@davidorientalrugs.com
Post: 7560 Westheimer Rd. # C, Houston, TX 77063
 
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What is a tufted rug?
Hand tufted area rugs resemble more expensive hand knotted rugs in intricacy of design, detail and coloring. A hand tufted rug is constructed by pushing yarns through a heavy canvas backing, then shearing the face of the rug to create a cut pile. These rugs are very heavy, extremely dense in weave and are very low in terms of quality. We don't recommend these rugs.
 
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What is a hooked rug?
Hooked rugs are made with wool and are woven using a hand hook, similar in shape to a crochet hook, to form a looped pile. Our hooked rugs are made on a non-skid latex backing.
 
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How long will my rug last?
There are many factors that can effect the longevity of an area rug. They include fiber type, weave and density. Our hand made rugs can last from 60 to as much as 100 years.
 
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Common Rug Construction Methods
Hand-Knotted (image)
Made by tying thousands of knots to the weft threads on a loom, which are secured by the warp threads. This ancient method demands great skill - one rug can take months to create. Hand-knotting yields the strongest, longest-lasting, and most unique types of rugs available. A hand-knotted rug is a true investment and with proper care the piece will become more valuable over time.

Hand Tufted (image)
Produced by pushing yarn up through a mesh foundation with a needle or a gun. A backing secures the tufts or loops, which can be snipped (known as cut pile) or can be left in tact (called looped or hooked) pile. A tufted rug resembles a hand-knotted one, but can be made more quickly, inexpensively and generally are mass produced.

Flat-Woven (image)
Consisting of only weft and warp threads, therefore with no pile. They are reversible and quite literally flat, but can be soft when made from thicker fibers, such as wool. Flat weaves are lightweight and require a pad to keep them from slipping underfoot. Also because they have no pile, flat-weaves won't hide debris or dirt as well as other types and will wear more quickly in high traffic areas.
 
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Popular Rug Materials
Wool
Most wool is made from the shearing of sheep. Wool is further categorized by its origin: Tibet and New Zealand are premium sources because their sheep produce higher levels of lanolin, which enhances the fiber's strength, texture, and luminosity. Many kinds of constructions and styles are made with wool: Hand-knotted, Tufted, Flat-weave, and Power Loomed rugs.

Advantages of wool
  • It's incredibly strong and durable, while remaining soft to the touch.
  • Wool fibers are coated with a thin protective membrane that makes them water-, stain-, and soil-resistant, so upkeep is easier than with most other materials.
  • It is highly elastic, so furniture and foot-traffic marks brush out easily.
  • Wool absorbs airborne contaminates, thereby improving the air quality in your home.
  • Harvesting wool is far more energy-efficient than producing synthetic fibers, so wool rugs are more eco-friendly than imitations.
  • Wool is an excellent insulator, and will help keep warm air from escaping through floors in the winter.


Silk
A natural protein fiber spun by silkworms or caterpillars. The Chinese were the first to develop silk textiles and the material they export is considered the highest - quality in the world. In rug making, silk is often blended with wool to increase durability and lower prices. Most rugs containing silk are either Hand-knotted or handwoven.

Advantages of Silk
  • Silk rugs are the softest you will find, and they have a sophisticated, elegant look.
  • Surprisingly, silk is one of the most durable fibers around, which is why the rugs can last a lifetime.
  • Silk fibers have an innate luster and sheen that make them highly reflective. The colors change constantly with the light, yielding a uniquely dynamic look.


Natural Plant Fibers
Hemp, Cactus, Bamboo, Allo, Banana Silk, Jute ect. are all fibers that are harvested and extracted from plants found in the wild or farm grown. Jute and Bamboo rugs are usually constructed with a flat pile, but Hemp, Cactus, Banana silk and Allo are often used in hand-knotted rugs.

Advantages of Plant Fibers
  • These materials are extremely strong and durable, most of them are also quite coarse therefore are not as soft as wool or silk.
  • They fit well into most decorating schemes providing a nice neutral ground and can be used as a nice base when layering rugs.
  • The fibers are processed using water-based methods that don't introduce chemicals into the environment and are highly renewable materials. For the highly eco-conscious these rugs will be your best choice.
 
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To extend the life of your rugs, consider these tips.
  • Rotation - To insure even wear, your rug should be rotated once a year. Depending on the traffic, the rotation may vary from six months to two years.
  • Vacuuming - Oriental rugs, like most carpeting, should be vacuumed on a regular basis to remove dirt and restore life to the fibers. Be sure not to vacuum the fringe with your beater bar! Use the end of a vacuum hose from a canister vacuum.
  • Padding - A quality pad used under your rug helps protect it from dirt, wear and slippage.
  • Spot and Spill Procedures - Make sure that you safely and immediately clean up spots and spills before they set. Blot. Do not scrub. Then spot clean with a neutral ph spotter.

WARNING: USING HARSH CHEMICALS CAN PERMANANTLY DAMAGE THE FIBERS.
 
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